Student Complaints and Grievances
At Campus, we are committed to creating a positive learning experience and addressing student concerns fairly, respectfully, and promptly. If you have a concern about a Campus policy, service, decision, or experience, we encourage you to let us know so we can work toward a resolution.
Start with Informal Resolution
Many concerns can be resolved quickly through direct communication. Students are encouraged to first discuss concerns with the relevant individual, department, or office whenever appropriate. Student Affairs is also available to help facilitate conversations and support informal resolution efforts.
Submit a Formal Grievance
If a concern cannot be resolved informally, students may submit a formal grievance through the Campus Conduct, Policy, and Concern Report form.
Examples of concerns that may be addressed through the grievance process include:
- Application of institutional policies or procedures
- Student services and administrative processes
- Institutional decisions affecting a student's educational experience
- Alleged violations of student rights
Please note that certain concerns, including conduct matters, discrimination and harassment complaints, accommodation requests, grade appeals, financial aid eligibility determinations, and readmission decisions, are addressed through separate Campus policies and procedures. Students requiring disability-related accommodations to participate in the grievance process may contact ada@campus.edu.
What Happens Next?
Once a formal grievance is submitted:
- Student Affairs will review the submission and acknowledge receipt.
- The matter will be evaluated through the appropriate grievance review process.
- Students will have an opportunity to provide relevant information and documentation.
- A written decision will be provided once the review is complete.
Students may appeal decisions in accordance with Campus policies.
External Complaint Options
Students are encouraged to utilize Campus's internal complaint and grievance process first. However, students may also file complaints with applicable state agencies, accreditors, or other regulatory bodies at any time.
Institutional Accrediting Agency
Accrediting Commission for Community and Junior Colleges (ACCJC)
10 Commercial Boulevard, Suite 204
Novato, CA 94949
https://accjc.org/complaint-process
ACCJC reviews complaints alleging that an institution is out of compliance with accreditation standards. ACCJC does not intervene in matters involving individual grades, admission decisions, disciplinary actions, or other student-specific disputes.
Regulatory Agencies
California Bureau for Private Postsecondary Education (BPPE)
A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling (888) 370-7589 toll-free or by completing a complaint form available on the Bureau's website at www.bppe.ca.gov.
California Bureau for Private Postsecondary Education (BPPE)
P.O. BOX 980818
West Sacramento, CA 95798
(916) 431-6959
https://www.bppe.ca.gov/enforcement/complaint.shtml
California Student Aid Commission
PO Box 419026
Rancho Cordova, CA 95741
https://www.csac.ca.gov/contact-us
California State Approving Agency for Veterans Affairs
1227 O Street, Suite 314
Sacramento, CA 95814
https://www.calvet.ca.gov/CSAAVE
Office for Civil Rights (OCR)
U.S. Department of Health and Human Services
https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf
Programmatic Accreditors and Approvals
American Bar Association
321 N. Clark Street, 19th Floor
Chicago, IL 60654-7598
https://www.americanbar.org/groups/legal_education/accreditation/complaints/
California Board of Barbering and Cosmetology
PO Box 944226
Sacramento, CA 94244-2260
https://www.barbercosmo.ca.gov/enforcement/complaint.shtml
California Department of Health Services
Lab Field Services
850 Marina Bay Pkwy, Bldg P, 1st Floor
Richmond, CA 94804
https://www.cdph.ca.gov/Programs/OSPHLD/LFS/Pages/Complaints.aspx
LFSphlebotomy@cdph.ca.gov
State Agencies
Federal regulations require institutions to provide students and prospective students with information about how to file complaints with accrediting agencies and state authorities. To support this requirement, the following list includes complaint contact information for all 50 states, the District of Columbia, and Puerto Rico. The inclusion of a state agency on this list does not necessarily indicate that Campus is licensed, authorized, or regulated in that jurisdiction. This information is provided as a resource to assist students in identifying the appropriate state complaint process. Contact Information for Student Complaint Processes (PDF)
Note: Retaliation against any student filing a complaint or grievance in good faith is strictly prohibited.
View / Download the full policy: Student Complaint and Grievance Policy (PDF).