We believe that student satisfaction goes hand-in-hand with student success.

At Campus, formerly MTI College, we believe that student satisfaction is closely tied to student success. Because of this, we will go to great lengths to resolve any issues or complaints that are brought to our attention. We encourage students to voice their concerns and we recommend a three-step process for students to achieve a successful resolution to their complaint:

Step 1 – Speak to staff or faculty.

Speak to the staff or faculty member who you feel has the ability to immediately resolve your concern. Share your concerns and reasons for why you feel a correction of some order is necessary. If this effort is not successful or appropriate, please go to Step 2;

Step 2 – Speak to the administration.

For Campus Sacramento students:
Contact the dean of students (916-339-4338), campus director (916-339-4371), or the Office of Student Support at studentaffairs@campus.edu and ask for their assistance in resolving your concern. If this effort does not produce a satisfactory resolution to your concern, please go to Step 3;

For Campus Scholars:
Contact your assigned Success Coach and/or the Office of Student Support at studentaffairs@campus.edu and ask for their assistance in resolving your concern. If this effort does not produce a satisfactory resolution to your concern, please go to Step 3;

Step 3 – Submit a formal complaint.

This is an online form and is available at: https://campusteaching.typeform.com/complaints.

Please submit a completed form online within (60) days of your issue or incident. Once your request is received, you will be contacted within (2) business days regarding the next steps.

Step 4 (Optional) – Request a grievance hearing.

Students have the option to request a formal grievance hearing from within the student complaint form. All grievance hearings will take place virtually via video conferencing software. The grievance hearing allows a student to present their case before a panel consisting of a student, an instructor, and a Campus administrator, all of whom will have no previous connection to the incident related to the complaint and will remain impartial when reviewing the facts and reaching a decision.

A student may challenge a panel member(s) participation for cause if the student has had a previous interaction with the panel member(s) and reasonably believes that the panel member(s) cannot be impartial during the grievance hearing.

During the hearing, the student may present written evidence and call witnesses to support their grievance. In evaluating such evidence, emphasis will be placed on the interpretation and application of school and academic policy

The student will be notified of the outcome of their grievance in writing within (1) week of the hearing. All parties understand that the decision of the grievance hearing is final. The details of this procedure are outlined in the Grievance Committee Procedures below.

View/Download: Student Complaint and Grievance Procedure (PDF).

In the unlikely event that Campus is unable to resolve your complaint, the following California agencies, accrediting and approval bodies have processes available for receiving and responding to student complaints. Those listed below oversee Campus and/or have a clear understanding of specific programs and service areas offered to our students.

Students may acquire assistance from one or more of the following agencies:

An individual may contact the Consumer Information Division, Department of Consumer Affairs for referral of a complaint. A copy of the complaint will be provided to the United States Department of Education, and may be referred to another entity to review, investigate, and resolve. The Department may be contacted at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95843, (800) 952-5210 or dca@dca.ca.gov.

Please contact the campus director or President if you have questions or would like clarification.