Technical Support Specialist

Technical Support Specialist - Certificate Program

Learn technical support and earn A+ certification online

The U.S. Bureau of Labor Statistics predicts computer technician jobs will grow by 8 percent between 2019 and 2029. This growth is much faster than the overall job market. Technical support careers are very appealing, and attainable with the right training. Our College Computer Technology online education, including training for a CompTIA A+ Certification, can help you take full advantage of the predicted growth in this sector.

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Program Format

Online. This program is completed entirely online, without the need to come to campus. Learn more.

Online Technical Support Specialist Program at Campus, formerly MTI College

A technical support program is a great place to launch your new IT career. Becoming certified through one of the best online computer technology programs available means you earn a competitive edge as you enter the job market.

What do Campus Technical Support classes cover?

Technical support courses cover everything you need to get started in IT. Read more for an overview of important course topics.

Important Concepts

The majority of what you learn in our online tech support education program focuses on building a foundation of IT knowledge and concepts.

  • Word processing, spreadsheet, and database concepts
  • Communication and presentation concepts
  • IT fundamentals

Next Start Dates:

Aug 12, 2024Technical Support Specialist
Sep 23, 2024Technical Support Specialist
Nov 4, 2024Technical Support Specialist

Online CompTIA A+ Certification Training

In addition to computer support basics, you learn how to prepare for and pass your CompTIA Certification exams. Courses include:

  • Computing infrastructure
  • Networking
  • Operating systems and security
  • A+ Certification test strategies
CompTIA A+ Logo

Students will be prepared for the CompTIA A+ certification and exams 220-1101 (Core 1) and 220-1102 (Core 2) in our online program, coordinated from our Sacramento facility. Our students learn the basics of device hardware, software, peripherals, network connectivity, and installing and configuration of operating systems (Windows, Max OSX, iOS, Android, Linux).

Receiving a CompTIA A+ certification opens the door to a career in information technology and technical support. Many employers specifically look for this vendor-neutral certification. Computer support technicians with a CompTIA A+ certification have a broad understanding and core competency in hardware, operating system software, networking, and security, and are ready to be hired for technical support positions.

For more information about online AWS training at Campus, fill out the easy Request Information form today!

Demand for Certified Technical Support Specialists

The outlook for future computer and technical support specialists is positive. Nationwide, the Bureau of Labor Statistics predict an estimated 9% employment growth between 2020 and 2030. The Tech support market is no exception.

Note: The data provided above are from a source unaffiliated with Campus, are for informational purposes only and represent the employment field as a whole. They are not solely specific to Campus graduates and, by providing the above information, Campus makes no representation, direct or implied, or opinion regarding employability.

What drives the demand for AWS cloud and IT experts?

Two of the major factors contributing to this growth are:

  • Increasing access to IT support through consulting firms allowing small businesses to use and offer computer and technical services
  • More and more, the healthcare industry relies on Information Technicians and IT support staff to provide important services to patients and healthcare professionals

Becoming a Technical Support Specialist comes with several perks including a wide selection of work environments and specialization opportunities. Students picking this path know they are not limited to do just one thing for the rest of their lives. This is a career that grows and changes with you.

Many enterprise companies run their software environments on AWS, with more undergoing that digital transformation each month.

If you think it is time to take your career to the next level, call today and learn about our exciting IT support courses!

How Fast Will You Earn Your CompTIA A+ Certification?

You can earn your CompTIA A+ Certification in as little as 42 weeks.

Computer and Technical Support Job Description

What is a Technical Support Specialist?

Tech support specialists help customers and businesses troubleshoot computer, network, or software issues.

Who should consider a career in the tech support industry?

This career is perfect for detail-oriented and thoughtful problem-solvers with a passion for technology.

What can I do with a technical support education?

Successful Campus graduates who earn their CompTIA A+ certification have many work options, including:

  • IT consulting firms
  • Large or small software companies
  • Medical or education centers
  • Local business
  • Help desk call centers
  • Some even work from home

What types of jobs can you apply to with A+ certification?

A+ certification can qualify candidates for several entry-level positions, including:

  • Desktop Support Specialist
  • Technical Support Specialist
  • Help Desk Support Technician
  • PC Technician / Computer Support Tech
  • Data Center Specialist

What are the important qualities of an IT support specialist?

  • Pays attention to details
  • Strong communication skills
  • Organized and reliable
  • Enjoys technology
  • Adaptable
  • Has a desire to help others

What are common tech support tasks?

  • Troubleshoot connection and computer issues
  • Talk customers through problem resolution steps
  • Perform regular maintenance
  • Repair equipment
  • Install hardware and software
  • Give advice on best practices

Why Choose the Technical Support Specialist Program at Campus?

We proudly partner with important industry giants. We are:

AWS Academy LogoCompTIA LogoMicrosoft Imagine Academy Logo

Other important benefits include:

  • You can earn your CompTIA certification in as little as 42 weeks.
  • Campus graduates in Sacramento get job placement assistance.
  • With Campus Test Pass Assurance (TPA) program, you can get an A+ certification voucher at no additional cost.
  • Our on-campus Pearson VUE testing center means you can complete your certification tests in a familiar environment that is convenient.

These industry recognized credentials make our certified Campus graduates sought-after in a competitive job market.

Learn More

If you have questions, we have answers. Call at (916) 339-1500 or use the Request Information form today.

Complete the online application and an admissions advisor will walk you through the application process.

We look forward to helping you grow your IT career.

Next Steps

Related Documents

Program Length

Estimated Length: 36 weeks

*Estimated program length assumes a student does not have prior transferable course credit and successfully completes a full course load each term. Actual program length may be longer or shorter depending on factors including, but not limited to, prior academic credit, class availability, academic performance, and attendance.

Program Courses

DA123 - Word Processing Concepts
DA143 - Spreadsheet Concepts
DA152 - Database Concepts
DA164 - Presentation Concepts
TS115 - IT Fundamentals
TS137 - A+ Core 1: Computing Infrastructure
TS146 - A+ Core 2: Operating Systems and Security
TS155 - A+ Certification Strategies

Program Costs

Grants and other forms of tuition assistance are available to those who qualify. To find out what you’re eligible for, contact an admissions advisor today!

Tuition and Fees

Admissions Registration Fee: $50
Tuition: $14,500
Books and Supplies: $1,335
Total: $15,885

Additional Expenses (Monthly)

Living with Parent
Housing: $0
Food: $817
Personal/Misc: $451
Transportation: $199

Not Living with Parent
Housing: $1,637
Food: $1,277
Personal/Misc: $552
Transportation: $218

Admissions Process

For admission to Campus, formerly MTI College, applicants must –

  • Interview with an admissions advisor
  • Provide proof of graduation from high school or GED equivalent
  • Complete an application for admission
  • Take a placement assessment

The first part of the application process may be completed online.